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Research Article Volume 12 Issue 2
Assessment of patient satisfaction regarding holistic nursing care in the surgical units of the Limbe and Buea Regional Hospitals, Cameroon
Esther B Waindim, Vivian E.A. Eta, Chelsea Tabot Njang Eta, Nana C, Njunda Anna Longdoh
Received: March 26, 2026 | Published: April 14, 2026
Citation: Waindim EB, Eta EVA, Eta CTN, et al. Assessment of patient satisfaction regarding holistic nursing care in the surgical units of the Limbe and Buea regional hospitals, Cameroon. Nurse Care Open Acces J. 2026;12(2):67-79. DOI: 10.15406/ncoaj.2026.12.00342
Abstract
Background: Holistic Nursing Care is the ‘heart’ of nursing science and the most effective method of attaining patient’s satisfaction. Nurses play a vital role in the delivery of primary health care hence, it is important for them to understand what holism in Nursing Care entails. Aim: This study assessed patient’s satisfaction of Holistic Nursing Care in the Surgical Units of the Limbe and Buea Regional Hospitals in order to provide useful data for improving holistic nursing practice. Methods: This study was a hospital-based cross sectional study, where a simple random and convenient sampling techniques were used to select the study area and participants respectively. A semi-structured pre-tested questionnaire was used to collect data on the degree of implementation of holistic Nursing Care, patients’ level of satisfaction with Nursing Care and suggestions on how to improve patient satisfaction. Data collected was entered using EpiData software version 3.1, data was saved in an external drive and SPSS Standard version. Release 21.0 (IBM Inc. 2012) was used for detailed statistical analysis. Aggregate analysis was performed by combining individual item scores (strongly agree and agree, strongly disagree and disagree). Composite variables scoring perceptions were generated and analyzed following the standard of scale variables, using quartile values to group into very low, low, high and very high. Results: A total of 102 patients participated in this study, which highlighted surgical patients’ satisfaction with the various components of Holistic Nursing Care. In aggregate, (473)77.3% patients were generally satisfied with physical Nursing Care. Slightly above half, (600)58.8% of the patients were not satisfied with psychosocial Nursing Care. Also, (405)56.7% of the respondents were satisfied with communication and patient education. Almost all, (395)96.8% of the respondents were not satisfied with spiritual Nursing Care. Overall, patients’ level of satisfaction to the Nursing Care received in the two hospitals was average as about half of them, (52) 51.0% perceived it as low while cumulatively, (50) 49.0% perceived it as high. Patients mostly suggested that improvement in nurses’ time, duty consciousness, commitment, communication, health education and the inclusion of ward prayers would enhance holistic Nursing Care. Conclusion: Most of the patients at the Surgical Units of the Limbe and Buea Regional Hospitals were satisfied with physiological care and more than half of them were satisfied with Communication and Patient Education. However, almost all of them were not satisfied with Psychosocial and Spiritual Nursing Care. Therefore, there is need for the hospital authorities to introduce rapid assessment tools, organise seminars and conduct monthly evaluation of the implementation of holistic Nursing Care in order to enhance patient satisfaction.
Keywords: holistic nursing care, patient’s satisfaction, surgical unit
©2026 Waindim, et al. This is an open access article distributed under the terms of the, which permits unrestricted use, distribution, and build upon your work non-commercially.